AI automation · interactive

One item through a workflow

A workflow is a fixed path with a branch. The email changes. The steps do not. Pick a message and watch which action it takes.

Inbox

sara@shop.com

Classifier

billing · bug · other

Billing queue

draft refund

Bug tracker

open ticket

Archive

no ping

Pick an email, then run it to see which branch it takes.

Step 1 of 5 · read left to right

1
A new email arrives
The trigger is the inbox. Nothing runs until a message shows up.
From sara@shop.com. Order 1842 shows two identical charges.
2
Read the subject and body
Classification looks at the text, not at who sits in the inbox.
Charged twice
Order 1842 shows two identical charges.
3
Classify it
Billing, bug, or other. That label picks the branch.
Label: Billing
4
Take the matching action
Each label has one action. The other actions do not run.
- Billing → Draft a refund reply
- Bug → Open a bug ticket
- Other → Archive it
a log line
5
Write down what happened
The run ends with one result. A person can read the log without opening the inbox.
A reply is drafted for the billing queue.

In production

Tools and technologies

Visual or code-defined workflows route events through branches and actions — no single language required.

Not tied to one language — use these names when you search docs or design a system.